Return & Refund Policy (Body Care & Skin Care Products)

We aim to ensure customer satisfaction with every purchase. Please read our policy carefully before placing an order.

Returns

• Returns are accepted only for unused, unopened, and sealed products in their original packaging.
• Return requests must be raised within 7 days of delivery.
• Products that are used, opened, or damaged due to customer handling are not eligible for return.
• For hygiene and safety reasons, certain personal care items may not be returnable unless defective or incorrect.

Refunds

• Refunds are processed only after the returned product passes a quality check.
• Approved refunds will be credited to the original payment method within 5–10 business days.
• Shipping charges are non-refundable unless the return is due to an error on our side (wrong or defective product).

Exchanges

• Exchanges are allowed only for damaged, defective, or incorrect items received.
• Requests must be made within 48 hours of delivery with proper proof (photos/videos).

Non-Returnable Items

• Opened or used skincare/body care products
• Items without original packaging or tags
• Products on clearance or special discount (if applicable)

For any support related to returns or refunds, please contact customer support via email provided on the website.